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Terms & Conditions


The company will not share or disclose to any third party, any personal details supplied to us in the course of business except to provide any financial institution with the necessary information to enable the provision of a loan for purchase of the goods.



The Customer shall give access to the Company, our employees & workmen at all reasonable times by prior appointment but in all cases within 26 weeks of the date of signing the contract to enable the Company to complete the installation in accordance with this Contract.



The Company will endeavour to complete the work within a reasonable period, this period will be notified to the customer prior to installation. The Company shall not be liable for any delay in the completion of the work to the extent that it arises from causes beyond the reasonable control of the Company including shortages of materials, strikes, lockouts and cessation of work by workmen. In any such cases the Company will not be liable for ‘consequential losses’ arising from the delay nor shall any payments be made for any such losses.



The price specified in the contract will remain fixed for 24 weeks from the Contract date. All prices quoted are inclusive of VAT unless otherwise stated. Any change from the current VAT rate will be applied at the date of invoice, and be payable by the customer, or reduce the overall price as the case may be.





All payments can be made by cash, credit card or bankers’ draft. A deposit of 20% of the total contract price is payable by the customer at the date of placing the order. Upon delivery of the furniture, the remaining balance is payable prior to the commencement of the installation. Where customers are arranging their own loan, they must ensure the balance is available on the installation date.



DM Design are licensed to offer personal loan arrangements for the purchase of our products. All relevant paperwork for the provision of such, must be completed at the time of signing the contract.



All furniture and appliances supplied remain the property of the Company until the balance is paid in full.




7a.) The material used in the construction of unit carcasses shall be 18mm melamine faced chipboard unless otherwise specified in the contract. Door materials shall differ depending upon the range selected. The Company operates a policy of continuous improvement to its products, and reserves the right to make modifications to the specification which are either necessary or desirable but all customers will be informed of any changes. While every endeavour is made to ensure product colours and grains match, as wood and wood products are naturally based, no guarantee can be made as to the matching of those natural features.


7b.) The product arrangement shall be determined by the Company’s Technical Surveyors in consultation with the customer. The arrangement in the technical survey will supersede any design arrangements.




8a.) The Company undertakes to repair or replace free of charge any product manufactured by it which proves defective as a result of faulty materials or workmanship within 12 months from the date of commencement of the installation. Thereafter the materials will be covered for a further 48 months subject to the terms of our Five-Year Guarantee. The Company’s formal guarantee certificate will be sent to the Customer upon receipt of the full contractual balance. Damage due to accident or misuse and faults of premature deterioration resulting from the Customers failure to comply with the Company’s maintenance instructions are not covered by this guarantee.


8b.) Items supplied which are not manufactured by the Company including all electrical or gas appliances, sinks and taps are subject to the suppliers own after sales service and guarantee.



The Company will not be responsible for any damage caused to plastering, tiling or decoration resulting from the removal of existing furniture, fittings or decorations save where such damage has been caused by the negligence of the Company, its employees or agents. The Company accepts no responsibility for any damage resulting from structural or other defects in the property at which the installation is carried out.




10a.) The Customer will have for a period of fourteen days from the date of signing, the right to cancel, without penalty. All such cancellations must be notified to the company by serving written notice in accordance with cancellation procedures set out in the contract. Where the balance of the sum due on completion is to be paid by Credit Agreement arranged by the Company, such Contracts are subject to the relevant Consumer Credit Legislation.


10b) The Company reserves the right to cancel the Contract, and all money paid by the Customer will be refunded, upon receipt of a survey report unsatisfactory to the Company, provided such cancellation is effected within ten days of receipt of such a report.


10c) Without prejudice to its right to claim damages for breach of Contract, the Company may, at its sole discretion in appropriate cases, agree to the cancellation of a Contract, which the Purchaser has no right to cancel, upon payment to the Company of all expenses incurred by it prior to the date of cancellation, such expenses being subject to VAT at the applicable rate.


10d) Where the Customer has the right to cancel within the agreed period subject to conditions in section


10(e) above, the company will agree to cancellation upon payment of any expenses occurred by the company within that period relating to the contract between the Company and the Customer.



The customer shall be responsible for ensuring that the installation complies with current building and council regulations, and any costs incurred in obtaining these consents will be payable by the customer. All such consents must be obtained prior to works commencing.



Offers with a minimum spend of £3k on a bedroom for £500 furniture, £6k on a kitchen for a free integrated dishwasher and £2k not including fit on a bathroom for a free power shower.


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